Following the passing of my mother, I became the primary person responsible for assisting and helping my elderly grandparents. As their health began to further degrade they could not care for themselves any longer without assistance. Living out of state, I could not provide the level of daily assistance they required. During a trip to AZ when my grandfather had gone into the hospital, I began researching caregiving companies and started interviewing a few under a tight schedule, having to return home to get back to work. On short notice, Bill made a visit to their home and after talking with him and seeing how he conducted himself, his business, and how he interacted with my grandparents, I knew he and PrimeCare Home Solutions would be the best choice. The very next day, Bill had caregivers setup and they started assisting my grandparents on a daily basis from there out. The quality of caregivers that are employed at PrimeCare are exceptional. Alicia and the other caregivers became like extended family for my grandparents and every time I spoke with them on the phone they always mentioned how great of a job and how much help the caregivers were. My grandmother even joked that they were like adopted daughters. The caregivers were very professional, knowledgeable, hard-working, and truly cared about my grandparent’s wellbeing.
The caregivers took care of all of the household chores, cleaning, cooking, shopping and running errands, taking my grandparents to doctor appointments, and assisting with personal care, etc. The caregivers were always dependable and Bill made sure that someone was available every day without fail. Scheduling changes and modifications were as easy as a phone call or text message. Even during a number of very short notice and emergency situations, PrimeCare was able to provide a caregiver to assist my grandparents in their times of need. Even going so far as with no notice, finding a caregiver (Danielle) to pick up my grandmother to be with her husband when he was rapidly declining in hospice and stayed with her while I was flying in. Danielle drove my grandmother an hour in rush hour traffic and stayed with her at the hospice facility for the whole day until I could get there. She continued to stay even after I arrived and shortly thereafter my grandfather passed away and she was present for that. She made sure that I would be ok handling and assisting my grandmother to get her back home afterwards that night before leaving. This example shows the quality, professionalism, and true caring nature of the caregiving group at PrimeCare. The caregivers allowed my grandparents to stay independent and at home as long as possible and allowed me to make sure that they were properly cared for while living far away.
My grandfather passed away and my grandmother’s condition degraded to the point where care was needed 24 hours a day so I am not able to utilize PrimeCare on a daily basis anymore. I do continue to utilize their services on occasion to help with transporting my grandmother to appointments and taking her back to her house for day-visits to try to keep her spirits up and give her a break from the care facility she is at. My experience with Bill and all of the caregivers with PrimeCare has been exceptional and would give his company and the caregivers that work there the highest ratings and recommendations, as well as my sincere appreciation for the assistance they have provided in helping me care for my family.